Return and Exchange Policy
We are a happy and friendly Handloom Point tribe striving hard to give you a delightful experience.
Please note that our team at Handloom Point works tirelessly to provide you the best of the Sustainable fashion quality products at affordable prices. We suggest it's important if you go through the points mentioned below before you plan to exchange or return any of our products:
- All the products at Handloom Point are exclusively handmade by artisans, craftsmen, weavers and tribal women based out of remote craft clusters in India. Hence the irregularity in stitches, colors and prints that you notice are not errors but a confirmation of the authenticity of your products being handmade and not machine made.
- Differences in colors might be the result of the technical variations and the color settings on all the different screens could vary (computer monitors, tablets and mobile devices). Thus the color of the product that you see online might slightly differ from what it looks to be offline. We do our best efforts to share the closest real and natural pictures of all our products.
- The weather conditions plays a critical and important role in the making of hand block prints and natural dyes. Thus a slight variation in the prints and colors may happen depending on the prevalent weather conditions at that point of time and we don't consider these variations as defects.
- A slight weaving inconsistencies is an intricate part of handmade process and cannot be considered as defects.
- It is important that you keenly read the product descriptions before placing an order.
- We cannot ship to parcel lockers or forwarding services.
The team at Handloom Point provides a simple, convenient and hassle-free exchange and return policy. We would be more than happy to help in the case of an exchange or return of the products as per the details mentioned below.
Products can be exchanged based on the below guidelines:
- You have to inform us by sending email at firstname.lastname@example.org about the issue/reason for exchange within 24 hours of receiving the product
- Once the issue/reason is accepted by us (within 24-48 hours), the product has to be returned to our physical location within 15 days of receiving the same. The charges to send the product back to our physical location in Morrisville, NC are to be borne by you and we won’t be responsible incase the shipment gets lost on the way
- We might issue a Handloom Point credit amount or replace the product depending on the reason for return only after we receive the product from your side.
- If you have received a defective or wrong product, it will be eligible for replacement. You can return it to us and the shipping charges including the reverse shipping charges will be borne by us. We can arrange a reverse shipment pickup from your address. In case, you decide to send the product on your own, we will refund shipping charges not greater than USD $10.
- In case you opt for an exchange, please note that the value of the new product in lieu of the original product has to be similar or higher than the original product. In the case of higher value, the difference in the amount has to be paid by you.
- Exchanges will not be applicable on products with minor irregularities with respect to stitches, printing and color.
Return and Refund Policy
The return request by you need to be initiated within 48 hours from the date of receipt of the product by sending email at email@example.com.
The return and refund request will be accepted when any of the below criteria is met:
- The product has a genuine quality/manufacturing defect or damaged.
- We have charged you a higher amount by mistake due to a technical glitch from our end. In this case, the difference in amount will be refunded back to the source account from where the original payment was received.
- We will initiate the refund once the returned product has reached our location. It may take 8-9 working days for the processing of the refund.
- If you have placed orders through Online Payment, refunds will be done through payment gateway to the account/card/wallet from which the original payment was made. The refunds will happen within 8-9 working days of products being received at our location. It typically takes 2-3 working days for refunds to reflect into your account which is completely dependent on your bank.
The return and refund request will be not be accepted if any of the below points are met:
- The product is not accepted by you at the time of courier delivery
- The product is returned back to us after 3 unsuccessful delivery attempts to you by the courier partner
- Wrong address and contact details have been provided by you
- Product is returned to us in a used and damaged condition
- Tags of the products are not intact and/or removed.
- Shipping, Payment gateway charges and Cash on Delivery charges, in all cases, is non-refundable
List of Non-Returnable or Non-Exchangeable Products
- Custom made and Pre order products
- Altered products as per the specifications/measurements provided by you
- Products that are purchased in any sale / promotion organized by Handloom Point.
- Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.
- Accessories, including scarves, bags, stoles etc.
Pre order Policy
As Handloom Point products are loved across the USA, there are high possibilities that some products are sold out quickly but are available on pre order basis. Please read below before you book a product on pre order:
- Before placing an order, please go through the product description to check if it is available on pre order
- On an average it may take 4-6 weeks for the products to be ready, however it is highly dependent on the local and weather conditions at our artisans, weavers and craftsmen location.
- Please note there might be delays due to unforeseen circumstances or reasons beyond our control. We appreciate your patience and understanding as the weather conditions plays a critical and important role in the making of handmade products.
- We are not responsible to compensate for any delays with pre order fulfillment. However, you can opt for a different product readily available at that point of time in the case of severe delays.